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New Zealand Diploma in IT Technical Support - Level 5

Level 5

Develop your Information and Communications Technology (ICT) skills with UCOL’s New Zealand Diploma in IT Technical Support – Level 5.

A lady standing in front of computer hardware
Quick info

Level: 5

Locations: Palmerston North

Duration: 1 year, full-time

24 Jul 2017 - 29 Jul 2018

Domestic Fees:*
$6,699.00Scholarship info

International Fees:*

* Fees are indicative only, and are inclusive of the student services levy and GST (goods and services tax). Fees for multi-year programmes are for one year of study.

This ICT course will provide you with work-ready skills for a career in IT technical support and also provides cross-credit into UCOL’s Bachelor of ICT degree.

The NZ Diploma in IT Technical Support provides fundamental skills across a broad range of core ICT areas including: business information systems, computer hardware, networking and security, system support and troubleshooting, programming, web and database technologies, and systems analysis.

This programme has a practical, hands-on focus which enables students to demonstrate their IT and technical support skills and develop frontline support expertise in one of the world’s largest and fastest growing industries.

Career & Study Outcomes

  • Web developer
  • Desktop support
  • User support
  • Network technician
  • Applications specialist
  • Database administrator
  • Service technician
  • Programmer

Advice & Guidance

Students with an interest in computing and ICT will develop fundamentals technical support skills over a range of industry-relevant areas including digital tools, business systems, programming, web and database development, and hardware, operating system, and networking technologies.  It is recommended that applicants seek advice from the Head of School if they would like more information regarding the required skill level for this programme.

Previous Related Programmes

The New Zealand Diploma in IT Technical Support - Level 5 supersedes and takes the best from the following programme of study, which is no longer offered:
  • Diploma in Information Communications Technology (Applied)

Course Information

Technical Support Fundamentals
Deliver organisational technical support based on best practice in IT service management.
  • ITIL, user needs analysis, user training, technical writing

Computer Fundamentals
Develop an understanding of fundamentals of computer hardware, operating systems, and troubleshooting techniques.
  • Ubuntu (Linux), numbering systems, PC building and configuration

Network Fundamentals
Understand the fundamentals of computer networks as they currently exist in industry and to enable students to describe, test, and troubleshoot local area networks
  • TCP/IP, networking protocols, network topologies, network devices, WireShark

Information Systems Fundamentals
Develop expertise on business information systems fundamentals and essential components of the ICT profession
  • Cloud computing, collaboration technologies, business systems, IT history

Systems Analysis Fundamentals
Gain fundamental knowledge relating to the principles of systems analysis and systems requirement elicitation techniques
  • Visual Paradigm, Requirements management, Use case modelling, Process modelling, Data modelling

Web Fundamentals
Develop foundational expertise on the fundamentals of web development and to enable the production of quality websites
  • HTML5, CSS3, JavaScript, JavaScript Libraries and Frameworks (JQuery, BootStrap, Angular)

Programming Fundamentals
Gain fundamental programming knowledge and application of programming techniques to develop quality software
  • Visual C#, .NET Framework, Visual Studio, Testing, Debugging, SDLC

Data Fundamentals
Build a broad operational knowledge of database design and administration
  • Microsoft Access, Microsoft SQL Server, SQL Queries, data administration