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International Student Support


UCOL's dedicated, professional staff are experienced in looking after the educational, practical and social needs of international students. UCOL staff follow the New Zealand Government's Code of Practice for the Pastoral Care of International Students.

International Student Support Staff

Cameron Lock
International Student Coordinator
Phone: +64 6 952 7001 extn 70213
Mobile: +64 21 324 826

Sue Thorby
Health and Wellbeing Advisor and International Student Support
Phone: +64 6 952 7001 extn 60760
Mobile: +64 21 241 0052

Help with enrolment

The team in our International Office provide you with everything you need to succeed. See our comprehensive information online about study options available to you and advice on enrolling

Before you arrive

Student Support Coordinators will keep in touch with you to ensure you understand what living in New Zealand and studying at UCOL will be like. 

UCOL doesn't arrange accommodation for its international students, but we can provide some options nearby campus for you to consider.

We will assist with advice to help you to establish your life in New Zealand. See our arriving soon guidance.

Upon arrival

Upon arriving in New Zealand you'll be picked up from the airport closest to your campus. We look forward to meeting you.

Orientation is a fun, must-do experience offered to all international students at UCOL.  It includes tailored tutorials, campus and facilities tours, visits to local attractions, and meetings with key community contacts. 

All international students are also invited to take part in an official Pōwhiri, which is a traditional Māori welcome ceremony. It may involve kaikaranga (being called and led onto campus), kaikōrero (welcome speeches), waiata (singing) and hongi (a traditional Maori greeting in which people press their noses together), all of which are aimed at warmly welcoming students into the UCOL whānau (family). 

Attending classes
Attending class is important to your success at UCOL. There are repercussions for non-attendance, and UCOL is obligated to inform Immigration New Zealand, which may affect your future visa applications.

Services and facilities

Studying at UCOL gives you access to experienced learning advisors and specialist tutors. 

Our facilities are modern and well-equipped to supporting your learning. Check out our Learning Hub and Library for more detail. 

Safety and Emergency Contacts

UCOL wants to ensure that all of its students, staff and visitors stay safe, and we believe that everyone has a role to play in making this happen. You are responsible for your own personal health, safety and security on campus by knowing who to contact in an emergency, or if you have concerns about your safety or security while on campus.

In the event of an emergency, please call:

  • Fire/Police/Ambulance - phone 111
  • UCOL's 24-hour International Student Support Emergency number – phone 021-242 7625

UCOL’s Security Service for each campus focuses on the on-campus safety of all students. Their contact details are below:

Palmerston North
(24 hours / 7 Days)
Extension: 70032 (if calling from a UCOL phone)
Phone: 06 952 7032
Mobile: 027 447 9480

Whanganui (24 Hours / 7 Days)
Extension: 61835 (if calling from a UCOL phone)
Phone: 06 965 3835
Cell: 021 242 3209

Wairarapa (24 Hours / 7 Days)
Extension: 72056 (if calling from a UCOL phone)
Cell: 027 431 2154

Auckland (24 Hours / 7 Days)
Phone: 0800 347 787